NO HARD FEELINGS!

WE WANT YOU AND YOUR FURRY KNIGHT TO BE HAPPY


OUR RETURN POLICY IS SIMPLE: 

You may return or exchange an item within 30 days from the date of purchase. Please email us to request for a Return Merchandise Authorization (RMA) number. No returns will be processed without a valid RMA number being issued.
 

Return or exchange items must be in new, unused, re-sellable condition and in the original/unopened packaging (frozen food and recovery e-collars will not be eligible for return or exchange). You will be responsible for the return shipping charges. Please note, we do not issue a refund for the original shipping charge that you have paid. 

Please note: All refund will be issued in the form of store credit (E-Gift Card) equivalent to the value of the returned item(s). Store credit can be used both for in-store and online purchases. This store credit does not have an expiry date, offering you the flexibility to use it at your convenience. However, please be advised that store credit cannot be redeemed for cash under any circumstances, and can only be used for purchases within ARMOR THE POOCH.

IMPORTANT: Please notify our support team within 48 business hours regarding any damaged packages for further investigation with courier and possible reimbursement.